Frequently asked Questions
Custom and personalized orders
We are happy to make custom and personalized orders, as essentially everything we make is custom :). We'll definitely do what we can to make just what you're looking for if we're able. Just convo us with what you'd like us to make and we'll let you know if it's something we can do. Also, once you've discussed a custom band with us and you order, please remember to put any special requests and changes in the notes to seller section of checkout- it helps us tremendously to have all of the information we need in one place. We reserve the right to photograph and use custom designs for future sales and listings.
Our inlay rings are stabilized and given a durable, water resistant finish. You can clean your ring with a soft cloth and any furniture polish, or even olive oil on a soft cloth. We'd suggest keeping your ring away from anything caustic that could damage the finish. If your finish is ever damaged or needs reapplying, we can do that for just $10 for the life of your ring. We also can replace a damaged inlay at any time for the same cost.
Gift wrapping and packaging
All of our rings come in a small, handcrafted wooden ring box that is perfect for gift giving. If you're sending a gift, let us know- we can include a note and ensure that there's no receipt included.
Our rings are not resizable. We can sometimes make an existing ring larger by about half a size, but never more than that, and we can never make them smaller. We recommend using our ring sizer for a good fit, to avoid any issues with sizing. There's no charge for our sizer. If we need to make a ring larger by more than half a size, or make a ring smaller, that means beginning again with a new ring. For this we ask for return of the original ring and half its cost. A remake will take the same time to make as a regular order; three to four weeks. Please let us know about any sizing issues within 30 days of receipt of your ring.
We cannot accept cancellation requests once a sizer has been mailed.
Problems with your order
If there is a problem with your order, just let us know. We are committed to ensuring that our customers love their rings, and are glad to work out issue with orders. While we don't refund our rings, we're more than happy to work within our policies to make sure that all of our customers are happy with their rings from Rob and Lean.
We can be reached via email at email@example.com, and by phone at our retail location at 417-962-0357 (our hours are 8am to 4:30pm central, Monday through Friday.)
We guarantee all of our rings to be free of defects in manufacture for 90 days after receipt. (This does not include resizing rings.)
We can engrave up to 20 characters in our rings; just let us know what you'd like engraved in the notes box at checkout. Limit your engraving to letters and numbers and simple punctuation.
Variations in wood and stone
We use real hardwoods and stone in our inlays; for this reason, you should expect variations in your ring verses the image in the listing you order. The color and grain pattern can vary slightly from inlay to inlay just as color and grain varies slightly in different pieces of wood. We will not guarantee that a ring will look exactly like the image in our listing, although we do promise to use the variety shown and to use the best quality wood and stone that we can obtain. Your ring by Rob and Lean is a unique custom piece :).
We need 2-3 weeks to complete an order. Often rings ship earlier than this production time. Our rings are handmade, one at a time. We don't rush orders for extra money. If we are able to expedite an order to meet a shorter deadline, we're glad to do so. However, our ability to do this is affected by our workload. Please check before ordering if you have a shorter deadline than our production time plus shipping time. Don't place an order and then demand quicker production/shipping time. Also, if we do agree to meet a shorter deadline for you, we will have carefully looked at our schedule to ensure that it's something we can do. We don't promise quicker delivery unless we're 100% sure we can do it.
We use standard US ring sizing, including half and quarter sizes. If you don't know what size ring you need, we will be glad to mail you a ring sizer free of charge, after you place an order. Just let us know that you need a sizer when you check out. If you get sized at a department store jewelry counter or another jeweler, we will not be responsible for mis sized rings. Unfortunately not all sizing tools are created equally. The best way to figure size if you really don't know is to get our free ring sizer mailed.
Wider rings fit more snugly than narrower rings of the same size, so if you're ordering a wider band, it's a good idea to order up a bit for comfort.